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FACTS & FIGURES
PacifiCorp

Overview
PacifiCorp, a regulated utility based in Portland, Ore., serves 1.7 million customers across 136,000 square miles in six Western states. The company is comprised of three business units working to provide safe, reliable electricity to customers at a reasonable cost. Pacific Power serves customers in Oregon, Washington and California. Rocky Mountain Power serves customers in Utah, Wyoming and Idaho. PacifiCorp Energy operates a broad portfolio of power-generating assets to ensure low-cost energy is available for customers.

Electrical Facilities
PacifiCorp operates 74 generating plants across the West, including thermal, hydroelectric, wind-powered and geothermal facilities. Combined, PacifiCorp’s generating plants have a net capacity of 10,188 megawatts.

PacifiCorp has more than 61,000 miles of distribution line and approximately 15,800 miles of transmission line – more than any other single entity in the West. The company’s Energy Gateway initiative, which was announced in 2007, has been expanded to develop more than 2,000 new miles of high-voltage transmission lines at a cost of more than $6 billion. The plan includes projects that will address customer load growth, improve system reliability and deliver energy from new wind-powered and other renewable generating resources.


Renewable Resources
PacifiCorp is committed to renewable power as a viable, economic and environmentally prudent means of generating electricity. A leader in renewable energy, the company added approximately 380 megawatts of new wind generation in 2008 and plans to have 2,000 megawatts of renewable resources in its portfolio by 2013. More than 2,800 megawatts – or approximately 22 percent of the company’s owned and contracted generating capacity – are produced from renewable and noncarbon sources.

Environmental Initiatives
PacifiCorp is committed to operating within stringent environmental management systems and continues to pursue cost-effective renewable generating opportunities. PacifiCorp also are engaged in clean-energy partnerships, offering customers an opportunity to support renewable energy through the Blue Sky program, which received the 2007 Green Power Program of the Year award from the U.S. Environmental Protection Agency and the U.S. Department of Energy. The program ranks among the top five nationally for number of customers buying renewable power and for sales volume. In 2008, 67,252 customers were enrolled in Blue Sky – an increase of 11 percent over 2007. Blue Sky is certified as Green-e Energy by The Center for Resource Solutions, a national nonprofit organization. More than half the U.S. Environmental Protection Agency-designated Green Power Communities are located in PacifiCorp’s service territory.

Focus on Communities
PacifiCorp provides dependable power at a competitive price while actively participating in local communities. We see ourselves as partners with our customers and communities, and we continually work to expand our capabilities to serve their growing needs. It’s a job the company has done well for nearly 100 years.

PacifiCorp Foundation
The PacifiCorp Foundation is one of the largest utility-endowed foundations in the United States. Through charitable investments, the foundation supports the growth and vitality of communities where PacifiCorp operates. The foundation was created in 1988 and operates as the Pacific Power Foundation in Oregon, Washington and California, and as the Rocky Mountain Power Foundation in Utah, Wyoming and Idaho. The foundation has awarded more than 7,460 grants totaling $46.3 million. In 2008, the foundation awarded 318 grants totaling more than $2.2 million.

Economic and Community Development
PacifiCorp builds relationships with state and local governments and business leaders to bring new businesses and jobs to communities, assist with business retention and expansion, and help communities define and accomplish strategic goals and objectives.

Volunteerism
PacifiCorp employees and retirees volunteer time and energy to educational, environmental, economic, safety and other charitable programs in the communities where they live and work. We support that volunteerism through our Global Days of Service program, which provides funds to match employees’ volunteer hours.

Safety
Safety is a top priority for PacifiCorp. The company is committed to keeping customers, communities and employees safe. We provide extensive training programs for employees and reach into the community with regular reminders about safety around electricity through news releases, presentations and advertising. We give classroom safety presentations to students, community groups, reaching thousands of students and community members each year.

Energy Efficiency
PacifiCorp is dedicated to working with customers on the efficient management of their energy usage in an effort to maintain low retail pricing, improve customer productivity and protect the environment. The company offers many programs and services to achieve these objectives in both the residential and business sectors.

Committment to Customers
PacifiCorp’s Customer Service Guarantees program includes seven guarantees relating to issues customers have said are most important to them, and they are backed by a promise to pay if the commitments are not met. The guarantees apply to:

  • restoring power after outages
  • appointments
  • switching on power
  • estimates for new power supply
  • billing questions
  • meter problems
  • planned interruptions